Return Policy

Thank you for shopping with NOVU. We take pride in the quality of our products, and your satisfaction is our priority. Please read our return policy carefully to understand your rights and obligations.

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1. Return Eligibility
   Customers may initiate a return within 7 calendar days from the date of delivery. To qualify for a return, the item(s) must be in their original condition, unused, unwashed, and with all original tags and packaging intact. Products that show signs of wear, damage, alteration, or improper use are not eligible for return.
   
   
    

2. Return Process
   To initiate a return, please contact our Customer Support team within the specified 7-day period with your order details and reason for return. Upon approval, you will receive instructions on how to return the product. Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
   
   
    

3. Inspection and Refund
   Once we receive the returned item(s), our team will inspect the product(s) to verify eligibility. We reserve the right to refuse returns that do not meet the return criteria. Approved returns will be processed within 7-14 working days from the date of receipt of the returned merchandise.
   
   
    

4. Refund Method
   Refunds will be issued using the original payment method used at the time of purchase. Please note that it may take additional time for your financial institution to process and post the refund.
   
   
    

5. Shipping Costs
   Shipping and handling fees are non-refundable, except in cases where the return is due to an error on our part, such as a defective or incorrect item.
   
   
    

6. Exchanges
   Currently, we do not offer direct exchanges. Customers wishing to exchange an item must return the original product for a refund and place a new order for the desired product.
   
   
    

7. Contact Us
   For any questions about returns or assistance with the process, please reach out to our Customer Support team at [insert contact details].
   
   
    

By purchasing with NOVU, you agree to comply with this Return Policy. We reserve the right to update or modify this policy at any time without prior notice.